Support
With our digital service support we reached a new level of customer service. Via a mobile phone camera, AR glasses or Team Viewer, our remote service experts can see in real time what your technician sees on site and show details. This concept allows us to guide and instruct your staff step by step, e. g. during fault clearance on the packaging machine.
OUR COMMITMENT
In the best case, of course, no malfunctions or issues should ever occur during operation of a packaging machine. Nevertheless, something can go wrong for various reasons. As a supplier of high-quality packaging machinery, ETT are committed to give you direct support in the event of a failure.
On our service hotline, a direct contact person is available 24/7 for the customer. In order to save valuable time, ETT’s service team makes every effort to eliminate faults as quickly as possible.
YOUR BENEFITS
- Remote-Support
- Video-Support
- 24/7 hotline provided by ETT expert staff
- Quick response
- Up-to-date communication via common channels (Teams, WhatsApp, E-Mail)
Visual Support
Augmented reality
Augmented reality
Via AR-glasses and the corresponding software, the ETT-expert connects with your staff to support them in real time during any intervention on the packaging machine thanks to state-of-the-art technology.
Remote
Remote
Whenever you need support with software issues, ETT's Service Team can connect with your PC via TeamViewer. Thanks to the experience of ETT's experts, any error or issue can be analysed in no time and resolved live.
Video
Video
Support on a state-of-the-art level: No matter whether via mobile phone app or AR glasses, our experts provide live video support to make sure that you have your hands free for all actions to be taken and guide you step by step through the process.
Connect app
Cooperation on a new level
Thanks to the use of state-of-the-art technology, we work together with you in a focused way to find a solution. Our tool: the CONNECT app. Via this app, your staff is connected directly to our service technician, who can communicate with them through video, audio, image or text data and provide them with exactly the right information.
Download the CONNECT app to your device and immediately discover this new service and communication technology:
Google Play
App Store
Once you have downloaded the app, take the following three steps to connect with an ETT-service technician:
1. Request a service on the app. You will then receive a service number and a password.
2. Communicate the service number and password to the ETT-service technician by phone or e-mail.
3. Once the connection has been established, the ETT service technician can receive your camera image in real time and provide live support.
ETT 24/7 Customer Service
You have a query about your ETT-packaging machine? We would be happy to provide support and advice. Our 24/7 Service Team is always available for you.